You can book appointments in three different ways:
ON THE TELEPHONE
Please ring the surgery during our opening hours and speak to a receptionist. If you wish to see one of the nurses, you may be asked whether you are coming for something specific, like an asthma or diabetic check. The staff are asking to ensure that you are given an appointment with the correct clinician and for the appropriate length of time.
You are welcome to call in at the surgery and speak to the receptionists to make an appointment. Please remember to bring your diary with you!
BOOK AN APPOINTMENT ONLINE
Increasingly patients are using the online facilities to book and cancel appointments. Booking on line has advantages for the patient - you can go online at any time of day to arrange your appointment - and the practice as it frees the telephone lines.
We are using Patient Access to take online bookings Click below to sign in or click here for more information
If you would like to use online access, please speak to the receptionists about setting this up.
PATIENTS ARE ONLY ELIGIBLE FOR HOME VISITS IF THEY ARE HOUSEBOUND
A housebound patient is one who…..
has a physical or psychological condition with documented evidence which states that it would be detrimental to the patient’s condition or recovery to travel OR
- who requires assistance from more than one person to get in and of a vehicle OR
- who needs medical/clinical support during the journey OR
- who is wheelchair bound and has no carer available to assist them
- who is bedbound
× Does not meet criteria
- If you can get to your GP/ Hospital or Community Clinics
- If family members or carers take you out or you visit them
- If you drive or use taxi services
- If you are able to get in a vehicle independently or use public transport services eg bus, train
An individual will not be eligible for a home visit if they are able to leave their home on their own or with minimal assistance to visit public or social/recreational services or can go shopping or go to the hairdressers etc, etc.
You will be assessed on the telephone by a clinician prior to a home visit being confirmed. Sometimes a visit is not indicated and problems can be dealt with over the phone.
If you require a home visit, please telephone before 11.00am unless it is an emergency and please give some indication of the reason to help us assess priority.
A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.