As from 1st May 2020 the prescription request line has closed and we no longer accept prescription requests via the telephone.

To order your medication please register for online access or drop your request into the surgery.

All other services will remain unchanged; this will not affect the dispensing of your medication from the Surgery.

The Ardleigh Surgery is a fully dispensing practice. This means that we can supply all medication for most of our patients, directly from the surgery.

Dispensary opening times:

Monday 10:00-12:00, 15:00-18:00
Tuesday 10:00-12:00, 15:00-18:00
Wednesday 10:00-12:00, 15:00-18:00
Thursday 10:00-12:00, 15:00-18:00
Friday 10:00-12:00, 15:00-18:00
Saturday Closed
Sunday Closed

Please ensure 3 working days to allow time for your prescription to be prepared. Only 28 days of medication will be prescribed at a time.

Three Working Days is Required for the Processing of Prescription by the Dispensary

Dispensary receive request by 12:45hrs on:
Medication will be ready for pick by 10:00hrs on the following:
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday Wednesday
Sunday Wednesday

If you medication review is out of date, your prescription will take up to 5 days to be issued as it will have to be referred to the doctors for processing.

Dispensing Practice

Ardleigh Surgery is a dispensing practice which means that we can supply medication to patients who live 1.6km (as the crow flies) or more from a Pharmacy.

Patients who live less than 1.6km will need to collect their medication from a Pharmacy of their choice. The prescription can be sent electronically. Alternatively you can collect the signed paper prescription or provide us with a stamped addressed envelope.

Online Access

If you would like to order your repeat medication online.

Please collect your medication within 7 working days of order to Comply with the New Regulation-falsified medicines directive

Please note that if a Doctor during your consultation requires you to start medication immediately (eg: antibiotic) and your normal pharmacy is closed we will endeavour to dispense this item subject to availability.

Dispensary Benefits

The key benefits of dispensing with us are:

  • Medication is available usually within 20 minutes of leaving the doctor or nurse, often quicker, without the need to go elsewhere to collect it
  • There is a very close relationship between our dispensary and the doctors – queries are dealt with quickly and effectively, with minimal delay and absolute clinical safety
  • We have practical stock of medication and if something is out of stock, then a substitute can often be offered safely and quickly or the drug can be ordered for pick up by 18:30 the next day

All patients can choose whether they use the dispensary or a local pharmacy, but we encourage you to sign up as a dispensing patient, to give you the greatest flexibility. You are not eligible for dispensary if you live within 1 mile as the crow flies from a community pharmacy.

The dispensary provides funding that enables us to provide a wide range of high quality services and your support is greatly appreciated.